Some of Our Clients...
Miami Dolphins
Dallas Cowboys
San Diego Chargers
Minnesota Vikings
San Francisco 49ers
Kansas City Chiefs
Tampa Bay Buccaneers
Tennessee Titans
Chicago Bears
Oakland Raiders St. Louis Rams Arizona Cardinals Notre Dame
Florida Gators
Miami Hurricanes
Southern Mississippi Golden Eagles
Central Florida Golden Knights
Nebraska Cornhuskers
South Carolina Gamecocks
Rutgers University
Maryland Terrapins
South Florida Bulls
Brigham Young University Cougars
Marquette University Golden Eagles
Stanford University Cardinal
University of Colorado Buffaloes
University of Denver Pioneers Kansas Jayhawks Oklahoma Sooners San Diego State Aztecs
Arizona State Sun Devils Boston College Eagles Miami Heat Dallas Mavericks Denver Nuggets Florida Marlins
Baltimore Orioles
Los Angeles Dodgers
Milwaukee Brewers Tampa Bay Rays
St. Louis Cardinals
Arizona Diamondbacks
Philadelphia Phillies Colorado Avalanche Dallas Stars
St. Louis Blues
International Speedway Corporation
Homestead-Miami Speedway
Auto Club Speedway
Darlington Raceway
Martinsville Speedway
Phoenix International Raceway
Talladega Superspeedway
Chicagoland Speedway
Daytona International Speedway
Kansas Speedway
Michigan International Speedway
Richmond International Raceway
Watkins Glen International
Route 66 Raceway Argus Event Staffing Live Nation (Fiddler's Green Amphitheatre)
Kelly Martin & Associates
San Mateo County Convention Center
Six Flags - Discovery Kingdom |
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Want to See How Fast Our System Responds? Text "ISS" (put this in the message body) to 41513
Welcome to InStadiumSolutions
| What Others Have to Say About the ISS Platform... |
"We have used the ISS system for the Dolphins, Marlins, Hurricanes and every large event in our venue. Their system has performed flawlessly and allowed us to instantly respond to and relay messages to our staff within seconds after fan issues are reported. We viewed other solutions, but the ISS system with its flexible yet advanced capabilities and reporting features was head and shoulders above the rest. If you want to provide the very best text messaging solution available to your fans and your staff, we highly recommend ISS"
Bruce Schulze, President Landshark Stadium (formerly Dolphin Stadium)
"In Stadium Solutions is a highly innovative company which has taken SMS and turned it into a service that enables stadium ushers and security personnel to address incidents before they turn into problems. Billions of SMS are sent each month so consumers know and trust the format. Clearly, the major sporting venues have seen the value in enabling spectators to alert staff inconspicuously with no danger to the fans themselves."
Brian Johnson, Senior Vice President of Sales & Marketing for the America and Asia Pacific for mBlox
"We used the ISS text messaging system for Super Bowl 43 in February and were very pleased with the results. Our fans were empowered to exercise control over their environment by using the system to report fan conduct issues. In turn, we were able to respond and address the problem at an early stage." Jeffrey Miller, NFL Director of Strategic Security
"International Speedway Corporation partnered with In Stadium Solutions earlier this year and adopted their innovative text messaging system technology to help provide thrilling and safe Guest Experiences at our 13 facilities across the country. The ISS'system allows our guests to communicate immediately and directly with our on-site command centers for any emergency, informational or other assistance. We greatly appreciate ISS' proactive responses to our system use questions and enhancement suggestions, allowing an even greater ability to respond to our Guests needs during an event. We look forward to a long term relationship with ISS."
Dean Kurtz, Chief guest-services officer for International Speedway Corporation
“The ISS technology will certainly help us in the command post better address any issues the fans might have. A lot of times fans have a hard time getting the attention of an usher or a police officer. With this system, they can alert us right away and we can respond back with a text to let them know that the appropriate help is on the way.”
Bob Hopkins, Chief of Police at Southern Miss
“In our continuing efforts to provide thrilling and safe guest experiences, we are extremely pleased to debut this innovative technology at Talladega this weekend. It further demonstrates our focus on providing a safe, enjoyable and unforgettable race experience for our guests. ISS’ text messaging system allows fans to communicate instantly with our command center and receive immediate assistance at their location. We are glad to work with ISS on this important customer service initiative for all our race fans.”
Rick Humphrey, Talladega Superspeedway President |
| Why Use Text Messaging for Improving the Guest Experience? |  Text messaging has become the fastest, easiest and most efficient means for people to communicate. Below are some recent statistics that show how popular text messaging has become. Nearly half (47%) of US teens say their social life would end or be worsened without their cell phone, and nearly six in 10 (57%) credit their mobile device with improving their life, according to a national survey from CTIA and Harris Interactive. The study also confirmed that texting is replacing talking among teens. Teens admitted spending nearly an equal amount of time talking as they do texting each month. 13-44 year old consumers use text messaging more often than voice. On average 97% of text messages are read. 95% of consumers keep their cell phone with them all day.  Three billion active users of SMS text messaging throughout the world. SMS texting is the most widely used data application on the planet. The active user base of SMS is three times the total number of personal computers - desktops, laptops and netbooks all put together. SMS text messaging is used by over twice the number of people who use the internet. Even if we allow for all internet use, PC based and mobile phone based and all the access at internet cafes and university campuses and libraries etc, the total internet user base is 1.4 billion. The global user base of SMS shot past email total user base seven years ago and today there are 2.5 times as many people on the planet who send messages using their phones, than send messages via the email system. Total email user base is 1.3 billion. SMS text messaging is used by over four times more people using Instant Messaging (which is at about 700 million, worldwide). Individual social networking sites, like MySpace, Facebook, etc. totally pale in comparison. Facebook has about 150 million users. How about some specific reasons to use text messaging for your venue? - It empowers your fans to discreetly and instantly report stadium issues directly to your command center
- Works when voice doesn't (loud, crowded bandwidth)
- Thousands of "Eyes" become part of your security team
- Acts as a deterrent of unruly conduct when fans know other fans
are watching and have a way to report them discreetly & quickly
It can be used for a variety of Incidents: - Preventing altercations from escalating
- Reporting of emergency medical situations
- Housekeeping issues (broken seats, spills, etc.)
- Parking lot monitoring (tailgating pre & post game)
So with just about all your patrons carrying, using their cell phones and texting in your venue, shouldn't you provide them with texting as a means to communicate with your administrative staff? | | What to Look for in a Text Messaging System |  Not all text messaging systems are built equal. We have developed our platform after carefully evaluating the current systems in the market. We then went about interviewing many security directors, guest service officers, stadium operations personnel and numerous other individuals in the Arena, Stadium, Convention and Sports Industries including the NFL, MLB, NBA, NHL and NCAA. It was with the above input we were able to formulate what would become the gold standard in the industry. Below are several features and functions to look for when considering implementing a text messaging system. - 100% Web-Based Interface Allows Access From Anywhere - No Software to download
- Allows Multiple Simultaneous Users to be logged in at the same time
- Message "Conversation" Threading - See Both Messages Received/Messages Sent on
Same Screen - Easy to Use (one click message blasting) - no complex instructions for operation
- Full Statistics and Reporting of Platform Usage directly to Excel. Instantly you should be
able to generate a post-event excel spreadsheet report indicating the amount of
messages received, the time each came in along with an analysis by:
* Message type (legitimate, non-complete, prank)
* Location (section 100, upper level, club seats, etc.)
* Incident type (fighting, cursing/taunting, drunk/alcohol related/unruly, smoking, etc.)
* Group that the incident was assigned to (security, guest services, event staff, etc.)
* Resolution (warning issued, resolved, ejection, arrest, etc.)
* Staff member(s) who responded to the incident (Joe Smith, John Doe, etc.)
* Date and time stamps to know exactly when the messages came in and went out - Fast, Easy Campaign Creation
- Long Messages (up to 459 characters)
- Message Templates (canned messages) so you don't have to manually type in common
responses that you would typically use over and over again. - Advanced User Group Management (sub-groups) - Any number of designated groups
can be sent an alert or emergency notification. You should be able to set up as many
groups as you like and decide the people in each group. For example, you may want to
set up a group consisting of all of your Security Supervisors or one with Medical
Personnel. Now if an emergency arises, quickly compose your text message, pick the
group or groups to send it to, and click "send"... all the members of the group will receive
the message to their cell phones within seconds. - Cell Phone Originated Group Messaging - Staff can text right from their cell phone to a
designated group if they see an emergency situation while patrolling the venue. This will
allow you to alert staff members at a moment's notice from wherever you or your Security
Supervisors are located. - Advanced Calendar Based Message Scheduling (appointment reminders)
- Email Forwarding to Multiple Email Addresses - We added this Email functionality in the
ISS platform for those of your staff that prefer to receive Email messages to their
Blackberrys instead of a SMS text message. - Voting and Polling with Real Time stats & charts
- SMS Forwarding - Incoming texts can be instantly forwarded to individual staff cell
phones or radios with text screens, such as MotoTRBO, who are patrolling the location
where the text is coming from. The benefit of this feature is that it allows you to
immediately get in contact with the person in the area who can take care of the situation.
The usher will know exactly the issue that was reported from the fan's perspective along
with the handling instructions added from the operator of your system. - "Blocking" feature allows you to prevent "pranksters" from texting into system
- API/Http Forwarding (create your own applications)
- Mobile Site Tool (auto create hosted mobile sites)
- Dedicated Email Support System
- Low Messaging Fees
- All Major Carriers Accepted - Make sure your application provider is using a Tier 1
Aggregator which indicates that they have the best relationships with the major carriers.
The above are just but a few of the many features that you should look for to help easily manage your stadium and venue events. They are all designed to make your life and job easier. The system should help you find out about issues from fans before they escalate. Your fans now will become participants in helping maintain safety. You will also be able to handle problems at the time they are occurring as opposed to receiving complaints the next day from fans or patrons who had a bad experience during the event. Ultimately it comes down to ensuring your patrons have a great experience which inevitably helps your bottom line. |  | | If you are interested in a free online demonstration of the ISS Platform please click this
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or call our offices at 954.514.8988. In less than 30 minutes you will understand why ISS has become the leader in Text Messaging solutions in the Stadium and Venue environments. We welcome the opportunity to speak to you!
| Scott Meyers
ISS V.P. Sales & Marketing
571 Sawgrass Corporate Parkway
Sunrise, Fl 33325
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.InStadiumSolutions.com |
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